This Privacy Policy (“Privacy Policy”) applies to the use of all of our web and mobile-based applications (which are collectively referred to as “Platforms”) and services provided through the Platforms. The Platforms are owned, managed, and operated by Connected Bytes Software Services having its registered office at 1st Floor, 91 Station Road, Kolkata – 700118 (hereinafter referred as “us”/ “we”/ “Health Connect Pro”).

This Privacy Policy relates to the collection, use, and disclosure of personal data through our Platforms by you, the medical professionals, having a valid license registered with the Medical Council of India or any successor organization as may be notified in the future (“Doctors”), and the patients and end users who are using the Platforms (“Patients”) or when any individual is under the employment of the Company (“Employees”) or when we collect certain personal data from our vendors (“Vendors”). Patients, Employees, Vendors and Doctors are jointly referred to as “Users” or “you”. Health Connect Pro is committed to protecting the information and data shared by the Users in the course of their employment, engagement, and use of the Platforms and Services. This Privacy Policy, as amended from time to time, identifies personally identifiable or personal information that may be collected, how such information is used, and the choices you have regarding our use of this information.

This Privacy Policy is in compliance with the Information Technology Act, 2000 (“IT Act”) read with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules“) and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Rules”).

Please read this Privacy Policy carefully. Any information provided to Us is subject to this Privacy Policy. If you do not agree to any or all of these terms, do not use the Platforms or Services.

1. Your Consent
   • A prerequisite for obtaining access to the Platforms and usage of the Services is the acceptance of this Privacy Policy. This Privacy Policy shall apply to all Users that use the Platforms or avail of the Services offered by HealthConnectPro.
   • As part of providing our Services, we may need to send routine communications to you, such as transaction emails and other administrative messages through email and notifications posted on the Platforms or through other means available, including texts, WhatsApp, and other forms of messaging. Though we prefer to communicate with you via email, as may be deemed necessary, you agree to receive our phone calls, related to your use of the Platforms and performance of Services or any other mode of communication as may be deemed appropriate.
   • When you register on any of the Platforms you also consent to allow us to periodically send emails about new products, special offers or other information, which you may find interesting and in line with your interests. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving such promotional communications by writing to us at privacy@connectedbytes.in.
   • You must ensure to provide us with the correct or up-to-date personal information at the time of registration and during the use of our Services. This will allow us to contact you for further correspondence with respect to the Services provided on the Platforms. We are not responsible for any inaccurate information you provide to us, which may affect your experience when using the Platforms and the Services.
   • If, at any time, you want to access, update, or modify any information provided by you or the account created with HealthConnectPro on any of the Platforms, you may do so by writing to us at privacy@connectedbytes.in. You may also withdraw your consent for the use of your personal information and stop using the Services for which consent is required or accessing the Platforms. HealthConnectPro reserves the right to stop providing any Services or termination of access to the Platforms in relation to which consent has been withdrawn.
   • We may, in future, request other additional personal information from you in order to customise the Platform to deliver personalised features and services to the Users. Any such additional personal information will also be processed in accordance with this Privacy Policy.
   • You may also write to us at privacy@connectedbytes.in with a request for updating, modifying, or deleting any information shared with you.
2. Information Collected By HealthConnectPro
   1. While availing of our Services or accessing our Platform you will provide HealthConnectPro with certain information, including without limitation, personal information which is required for the performance of the Services or access to the Platform or for managing employment or for any other purposes mentioned in this Privacy Policy. The term “personal information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with HealthConnectPro, is capable of identifying the person concerned and includes amongst other things age, phone number, email id, location etc.
   2. The Information that may be collected from you includes, without limitation, the following:
      • From all Users:
        • Demographic information like name, gender, age, occupation etc;
        • Contact information such as address (including country and ZIP/postal code), email id, mobile number etc;
        • Financial information (including details of payment instruments);
        • Details required for the provision of services (medical records and medical history of Patients whose data is uploaded by the Doctors or the Patients themselves, prescriptions, lab reports uploaded on the Platforms etc.);
        • data regarding your usage of the Platform  like the history of the appointments or health consultations made through the use of the Platform ;
      • From Doctors:
        • Information required to identify your credentials for use of our Platform;
        • Information about visiting schedule etc.
        • Consultation details in the form of digital prescriptions.
   3. You may also share certain “sensitive financial information” which includes within its ambit personal information of any individual relating to financial information such as bank account or credit card or debit card or other payment instrument details; “sensitive personal information” like physical and mental health condition, gender, medical history; any detail relating to the above as collected by HealthConnectPro for providing service or storing. As a part of the Services and use of the Platform, the Doctor, or Patients themselves may also provide sensitive financial information and sensitive personal information which may be uploaded onto the Platforms, including data in relation to health, medical records, prescription data and recordings of consultations as set out in part 2.2. You agree that you are uploading such information voluntarily and on your own accord or have the requisite consents to upload the same. Any data that is freely available to the public or made available to HealthConnectPro through public sources or by way of the right to information will not be considered as sensitive personal information.
   4. We collect the personal information of children as part of  Doctor consultations, or from their parents and all information uploaded by them shall be deemed to be uploaded in compliance with all applicable laws. We urge the parents and guardians of such children to ensure that all information provided to the Doctor is provided in compliance with all applicable laws and that only such information as required for the consultation is provided to the Doctor. Where any personal information of children is received by HealthConnectPro, we shall ensure such information is protected as per the terms of this Privacy Policy.
   5. You have the right to edit, modify, or delete any personal or sensitive financial information or sensitive personal information provided to HealthConnectPro by writing to privacy@connectedbytes.in. When editing or deleting personal information shared by you at your request, we may ask you to verify your identity before we can act on your request. However, we do not assure you that we will delete all residual copies and archives made by any third-party service providers without our knowledge and consent.
   6. The Platforms enable Users to communicate with other Users (such as Patients with Doctors and vice versa) to post information to be accessed by others, whereupon other Users may collect such data. HealthConnectPro hereby expressly disclaims any liability for any misuse of such information that is made available by the Users in such a manner to other Users.
   7. Doctors shall obtain appropriate consent from the concerned Patient prior to uploading any personal information or sensitive health information of any Patient. Any personal information or sensitive personal information of the Patients received by HealthConnectPro shall be processed in accordance with the Privacy Policy.
   8. HealthConnectPro has implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security commensurate with industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant the complete security of all information being transmitted to us by you. However, HealthConnectPro will take all reasonable measures to ensure that your information is not modified or used for any unauthorised purposes.
   9. HealthConnectPro shall not be responsible in any manner for the authenticity of the personal information or sensitive financial information or sensitive personal information supplied by the Users to HealthConnectPro. If a User provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or HealthConnectPro has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, HealthConnectPro has the right to suspend or terminate such account at its sole discretion.
   10. HealthConnectPro may include other optional requests for information from the Users with a view to customize the Platforms to deliver personalized information to the User and for other purposes as mentioned in this Privacy Policy. Any such additional personal information will also be processed in accordance with this Privacy Policy.
   11. We may further collect information in relation to the device used by you to access the application, like mobile brand, browser type and other relevant information to improve the service and user experience.
3. Procedure of Collection 
   The information as mentioned in section 2 of this Privacy Policy may either be directly collected from you through our platform or from third-party sources with your consent.
   • During the registration process or account creation process as applicable on the Platforms, you may be required to provide certain information or fill in forms providing information in relation to yourself or where the User is a Doctor in relation to your clinic, your practice, your qualifications, and other particulars as may be required by HealthConnectPro for the specific Platform and Service. An indicative list of information is set out in part 2 hereinabove.
   • During the use of the Platform via the Internet, we may automatically receive technical information about your device, time zone, and mobile software,  due to the communication protocol settings on the Internet.
4. Use of information 
   HealthConnectPro will use your information submitted through the Platforms or collected by Platforms will be used only for the purposes mentioned below:
   • for the creation of an account and user;
   • to enable all features for you;
   • to improve user experience with Platform;
   • to make sure that a Platform’s content is presented in the manner that is most effective for you;
   • to copy, reproduce, store, publish, export, adapt, edit, and translate the information provided by you to the extent reasonably required for the provision of Services on the different Platforms
   • for conducting research on efficient administrative practices on the Platforms;
   • to communicate with you about any changes to our Platforms or Services;
   • to verify your identity and perform checks to prevent fraud;
   • Non-personally identifiable information, exclusively owned by HealthConnectPro may be used for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of patients and visitors on the Platforms, and HealthConnectPro may sell or otherwise share such statistical or intelligence data in an aggregated or non-personally identifiable form to third parties or government;
   • dealing with grievances, complaints and queries raised by Users;
   • to ensure that the provisions of the Terms and Conditions and Privacy Policy are complied with by all Users.
   • maintenance of records as prescribed under law.
   • To allow our service providers who work with HealthConnectPro to
     • communicate with the Users;
     • perform usage analytics to help improve the Platforms and Services;
     • enable additional features on the Platforms and Services;
     • assist in marketing and promotional activities. In such circumstances, you consent to us disclosing your information (excluding sensitive personal information) to third-party service providers for the intended purposes.
   • for the performance of our contractual obligations.
5. Disclosure of Information
   HealthConnectPro in the course of the performance of the Services may need to disclose/ transfer certain personal information (not including any sensitive personal information) to third parties for the purposes mentioned in this Privacy Policy and the Terms and Conditions. The parties to whom such information may be disclosed include:
   • to our payment service partners and websites (third-party service providers);
   • to government institutions/ authorities to the extent required a) under the laws, rules, and regulations and/ or under orders of any relevant judicial or quasi-judicial authority; b) for the purposes of prevention, investigation and prosecution of cyber incidents; c) for reporting any offences committed by Users; d) to protect and defend the rights or property of HealthConnectPro; e) to fight fraud; f) to enforce HealthConnectPro’s Terms and Conditions (to which this Privacy Policy is also a part)
6. Data Retention
   Under normal circumstances, the information collected by HealthConnectPro will only be retained for such periods of time as may be required for the provision of Services or as required under applicable laws. Confidentiality of such information shall be maintained during the period of retention. We may also retain some of your information, if necessary and required as per applicable laws, even after you have closed your account, or we no longer need to provide you with the Services.
7. Security Policy
   To safeguard the information we collect online including technical, operational, and physical security controls, we store your personally identifiable information on the computer servers placed in a secure environment. HealthConnectPro also endeavours that all third-party service providers to whom personal information is provided take similar precautions with the information that is received by them from HealthConnectPro. Even though we have taken significant steps to protect your personally identifiable information, no company, including HealthConnectPro or its third-party service providers can fully eliminate security risks associated with personal information. We further disclaim any responsibility for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
8. Third-Party Links
   The links to third-party websites or any third-party application such as WhatsApp may be provided on the Platforms which are operated by third parties and are not controlled by, or affiliated to, or associated with HealthConnectPro unless explicitly declared on the Platforms. If you access any such Third-Party Links, we request you review the website’s privacy policy. We are not responsible for the policies or practices of Third-Party Links.
9. Cookies
   The Platforms use temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us for maintenance of the Platforms and their features as well as research and development, and for administration of your account. In the course of serving marketing or promotional content or optimizing Services, we may allow authorized third parties to place or recognize a unique cookie on the Platforms. We do not store personal information in the cookies.
10. Amendment of Privacy Policy  
    • HealthConnectPro may update or amend this Privacy Policy at any time, with or without advance notice. In the event there are any changes in the way HealthConnectPro treats the information provided by the User, including all personal information provided by the User, HealthConnectPro will display a notice on the relevant Platform or send the User an email.
    • Should you have any concerns or reject the changes in the Privacy Policy you can refuse to accept the amendments and opt for withdrawing your personal information by writing to the privacy@connectedbytes.in.